At Sanchit Masale, we understand that our customers may have questions about our platform, products, and services. We have compiled a list of frequently asked questions to help you find the answers you need quickly and easily.
General Questions
Yes, all our spices are made using premium quality raw ingredients without any artificial colors or harmful additives. We believe in delivering purity and real taste.
Yes. We supply spices in bulk quantities to hotels, restaurants, caterers, and distributors. Please contact us directly for wholesale pricing and packaging options.
Absolutely. Our spices are made for both home kitchens and professional use. They are hygienically packed and easy to use in everyday recipes.
Sanchit Masale products are available through local retailers, select outlets, and direct purchase (contact us via phone or WhatsApp). We're also expanding our online availability.
Yes, we offer customized packaging for bulk orders and B2B clients. Branding, size, and labeling can be tailored as per requirements.
Our spices typically have a shelf life of 9 to 12 months, depending on the type. All packaging includes manufacturing and expiry dates for your safety.
Keep spices in a cool, dry place, away from moisture and direct sunlight. Always seal the pouch or jar tightly after use.
No, our products are free from artificial preservatives, MSG, and other harmful chemicals. We focus on natural, clean-label ingredients.
Yes, all spices are processed and packed in a clean, hygienic, and food-safe environment with strict quality control at every stage.
Yes! We are open to distributor inquiries. Please visit our Contact Us page or call us directly to discuss distribution opportunities in your area.
Order and Shipping
1. How do I place an order?
Select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order securely.
2. What are the shipping options?
We offer various shipping options to suit your needs. Standard and expedited shipping are available, and details will be provided at checkout.
Returns and Refunds
1. What is your return policy?
We have a customer-friendly return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a refund or exchange, subject to our terms and conditions.
2. How do I request a refund?
To request a refund, contact our customer support team with your order details, and they will guide you through the process.
If you have any more questions, feel free to reach out to our support team. We are here to assist you every step of the way.
